PRIVACY POLICY
Using your personal information in a way that you are comfortable with and keeping your information secure is an important part of our policy. We will ensure that data protection and consumer legislation standards are met when handling any of your personal information.
References in this Privacy Policy to ‘we’, ‘us’, ‘me’, ‘our’ or ‘I’ are to Open Your Reach Limited (company number 10567647), registered offices 3 Shortlands, London, England, W6 8DA.
What Types Of Information Do We Collect?
The types of personal information that we collect depends on how you choose to interact with us and can include the following:
• Name
• Email address
• Billing address
• Date of Birth
• Phone number(s)
• Purchase history
• Interactions with us, such as contacting us:
• Payment details
• Attendance at events
• Survey completion
• Events and information given during attendance, including sensitive personal information such as online events or local events:
• Images of you
• Recordings of you participating
How Do We Collect Your Information?
You provide us with your information directly when you sign up for free information, sign up for calls (free or paid), shop online, or register for a competition, service, or event.
We may also collect elements of your information indirectly. For example, if you purchase anything that requires delivery to your address, we will update our records with this information. Similarly, if we are informed that you are no longer at the address we have on file for you, we will update our records.
We collect and use information about you to provide you with a better customer experience. This includes instances where we use your information in order to provide you with a service or fulfill our contractual obligations to you, where you have given your consent, and/or where we have identified a legitimate business interest that helps us deliver a better customer experience.
Information Collected When You Make A Purchase
When you make a purchase online, we will collect the necessary information about you to ensure we can fulfill your order or chosen service.
If you choose to pay by card, we will need to collect your payment information in order to process payment. We may ask for additional information from you for a number of reasons: for example, to prevent fraudulent transactions or to comply with anti-money laundering obligations for high-value transactions.
How Can You Manage The Information Held About You?
We are committed to ensuring that you remain in control of your personal information and that you are aware of your rights in relation to it. The easiest way to contact us about your personal information is to:
1. Email [email protected] where we will respond to your request.
2. Unsubscribe from our email list (this can be done via the footer of any email sent to you)
If you have any questions around data protection, please email: [email protected]
You are entitled to make a request about your personal information covering the following:
• Access to your personal information (subject access request). You can ask to see a copy of the personal information that we hold about you. Please note: we may need to exclude certain information from your request for the protection of other individuals’ privacy or because we are permitted to exclude information for legal or other reasons justified under the Data Protection Act 2018.
• Deletion of your personal information
• Amendment of inaccurate or incomplete information that we hold about you
• Restriction of how we are using your personal information
• Transfer of your electronically held personal information to another organisation or directly to you (the right of portability)
• To ask us to stop using your personal information at any time
• You have the right not to be subject to a decision when it is based on automatic processing, including profiling, which results in a serious negative impact on you
Where we have relied on your consent to use your personal information, you can withdraw consent at any time.
If you are unhappy with how we use your personal information, you have the right to complain to the Information Commissioner’s Office (www.ico.org.uk).
Managing your marketing communications
At any point that you interact with us, you may be given the opportunity to opt-in to receive our marketing communications. We will only send you marketing communications when you have consented to receive them.
To ensure that you are happy to continue to receive marketing communications, we will notify you in emails of your right to manage your marketing preferences (and give you the option to unsubscribe).
How long will we hold your information?
• If you have not updated your marketing preferences in the two years since we last obtained your consent (or been notified of your right to manage your marketing preferences) but have made a purchase or attended an event during that two-year period, or engaged with our marketing emails in the 6 months prior to that two year period expiring, we will send you a reminder of your right to opt-out of marketing communications. If you do not opt-out, we will continue to communicate with you in the same way until you indicate otherwise or until your account is deleted.
• If you have not updated your marketing preferences, made a purchase or attended an event in the two years since we last obtained consent and if you have not engaged with our marketing emails in the 6 months prior to that two year period expiring we will ask you to re-subscribe to continue to receive marketing communications from us. If you do not re-subscribe, we will stop sending you marketing communications.
If you have given us your email address or mobile phone number and agreed to receive marketing communications from us, we may supply this information to digital advertising or social media companies, including Facebook, Google, Instagram, Pinterest, and YouTube. These companies work on our behalf to identify individuals with similar characteristics to our customers and provide these individuals with advertising content from us. We also work with these companies to target or retarget you directly with advertisements that we believe you will be interested in.
The information we provide to these digital advertising or social media companies is limited to your name, email address, or mobile phone number and is always provided in an encrypted format. We use your personal information in this manner as it is in our legitimate interest to advertise to you and to potential new customers. This use of your personal information allows us to understand more about your behaviour and use the information to provide you with more personalised advertisements. If you would like to stop us using your information in this way, please contact us at [email protected]. If you would prefer not to see targeted advertising on social media, please refer to the instructions provided by Facebook, Google, Instagram, Pinterest, and YouTube.
How will I know if the Privacy policy changes?
Any future changes to our Privacy Policy will be updated online at openyourreach.com, with the date of the latest update displayed below. We encourage you to check this site periodically to learn about the information that we collect, use, and share.
The Privacy Policy was last updated: October 2023
